- Established2009
- OperatorTD Investments Ltd
- Game providersBetsoft, Saucify, Rival, Fresh Deck Studios
- SupportLive chat, email & phone - 24/7
1. General betting conditions
Lucky 7 Casino may make different types of betting and gaming products available from time to time. The products, markets, games, features and payment options shown on the website may depend on availability, your location, account status, verification requirements and applicable Australian laws. A product or market displayed on the website is not a guarantee that it will remain available or that every bet can be accepted.
You must use the website only for lawful personal entertainment. You must not use an account on behalf of another person, allow another person to use your account, or place bets for someone else. You are responsible for keeping your login details confidential and for all activity carried out through your account unless you have promptly notified the website of unauthorised access.
- You must satisfy all applicable age, identity, location and eligibility requirements before betting.
- You must provide information that is accurate, complete and current when opening or maintaining an account.
- You must not place bets while located in a jurisdiction where the relevant activity is unlawful or unavailable.
- You must not use a betting service for fraud, money laundering, market manipulation or any other unlawful purpose.
- You must follow any account, deposit, withdrawal, verification and responsible gambling requirements that apply to the website.
The website may suspend, restrict or close an account where this is reasonably required for security, legal, regulatory, verification, responsible gambling or operational reasons. Where appropriate, bets may be reviewed before they are accepted or settled. Any action taken will be handled in accordance with the applicable Terms and Conditions and legal obligations.
2. Placing and accepting bets
A bet is generally submitted by selecting the relevant market, outcome, stake and any available betting options, then confirming the transaction. Before confirming, check the selection, odds or displayed terms, stake, potential return where shown, and any other details carefully. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or sent to the website.
A bet is accepted only when it has been recorded by the website and an acknowledgement or confirmation is provided through the account or betting interface. You should keep your confirmation details for your records. If a bet is not accepted, it should not be treated as a valid wager, even if a temporary message, delay or display error occurs.
Changes, errors and cancelled bets
You should review every bet before confirmation because submitted bets may not be able to be changed, cancelled or withdrawn. If a technical issue, obvious pricing error, incorrect market description, incorrect participant information or other material error affects a bet, the website may correct, void or settle the affected bet in accordance with the applicable rules. This may also apply where a bet was accepted after an event had started or after information should have made the outcome known.
The website may refuse a bet, limit a stake, suspend a market or stop accepting bets at any time where permitted by law or the applicable rules. These actions may occur because of a scheduled start time, a change in event conditions, integrity concerns, technical problems, unusual activity or a need to verify information.
Odds, stakes and returns
The odds, prices, lines, selections and other terms shown at the time of acceptance generally determine how a bet is assessed, unless the specific market rules say otherwise. Displayed odds may change before acceptance. The return from a winning bet depends on the accepted odds, stake, result and any applicable market rules. It may also be affected by a dead heat, reduction, void selection, tie, abandoned event or other settlement condition.
Minimum and maximum stakes, maximum returns, transaction limits and other restrictions may apply. Any limits that apply should be checked in the relevant account, market or product information. Do not assume that a displayed potential return is guaranteed until the bet has been accepted and the event or game has been settled.
3. Sports and event betting
Sports and event bets are settled using the official result or another reliable result source selected under the relevant market rules. The rules for each market may explain what counts as the official result, how postponements and abandoned events are handled, and whether extra time, overtime, penalties or a specific period of play is included.
- A market may be settled on the result at the end of normal time if that is how the market is described.
- Some markets may include extra time, overtime or a tiebreak, while others may exclude those periods.
- A postponed, abandoned, interrupted or rescheduled event may be void, carried forward or settled under a specific rule.
- A change of venue, competitor, format or event conditions may affect whether a market remains valid.
- If an event is completed but the result is later amended by an official body, the applicable settlement rule will determine whether the original or amended result is used.
Competitor and participant markets may be subject to special conditions. For example, a player, team or participant may need to take part for a bet to stand, or a minimum amount of play may be required. These conditions differ between sports and markets, so you should read the displayed rules before placing a bet.
Live betting
Live or in-play betting is subject to delays and changing information. A market may remain visible for a short period after an event has changed, and a bet may be held for confirmation while information is checked. Bets placed during a suspension, after a material incident or because of a technical delay may be reviewed under the relevant rules. If the market was displayed incorrectly or accepted after an outcome was effectively determined, the bet may be void or corrected.
Multi-bets and related selections
A multi-bet, combination bet or other linked bet may contain several selections. The result depends on the rules for the particular bet type. A void selection may cause the remaining selections to be recalculated, or the whole bet may be treated differently where the market rules provide for that outcome. Selections that are materially related may not be permitted together, or may be subject to a special calculation.
4. Casino and gaming rules
Casino games, table games, live dealer products and other gaming products may each have separate rules. Those rules should be read before play and may explain the objective, available wagers, game sequence, winning combinations, bonus features, draw procedures, round completion and settlement method. If a game-specific rule conflicts with a general statement on this page, the game-specific rule normally applies to that game, subject to the website’s Terms and Conditions.
A game round is generally treated as a valid round when the wager has been accepted and the game has been processed by the website. If a connection is interrupted, check the account history or game history before attempting to play the same round again. A completed round should not be replayed merely because the result was not immediately displayed.
- Game outcomes are determined by the rules and systems applicable to the particular game.
- The displayed result and account record should be checked after a round or transaction.
- A game may be unavailable, interrupted, amended or removed for technical, legal or operational reasons.
- A system fault, display error or incomplete game round may require the round to be reviewed or cancelled under the applicable rules.
- Any game feature, promotional feature or special mode is subject to its own displayed conditions.
You must not attempt to interfere with a game, exploit a software fault, use automated tools without permission, manipulate communications or gain an unfair advantage. Suspected faults should not be intentionally repeated or used. The website may investigate unusual play and take appropriate action where there is evidence of misuse, error or prohibited conduct.
5. Results, disputes and responsible play
Results and account transactions should be reviewed promptly. If you believe that a bet, game round, balance or settlement is incorrect, use the available account or support process and provide the relevant transaction details, date, market or game name and a clear explanation of the issue. Reviews may require checks of system records, event information, game data and account activity.
Settlement decisions are made using the applicable betting, market or game rules and the information reasonably available to the website. Processing or displaying a result does not prevent a correction where a clear error, technical issue, fraudulent activity or later official information is identified. Any adjustment will be made in accordance with the governing terms and applicable law.
Responsible gambling
Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Consider setting time and spending limits, taking regular breaks and keeping a record of your activity. Never chase losses, borrow money to gamble, or bet when you are distressed, tired, affected by alcohol or otherwise not able to make clear decisions.
- Decide your spending and time limits before starting.
- Keep gambling separate from essential household spending.
- Stop and take a break if gambling stops being enjoyable or feels difficult to control.
- Use the responsible gambling tools and account restrictions made available on the website.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
You are responsible for reading these rules and any additional rules shown for a particular bet or game before participating. Rules may be updated to reflect changes to products, systems, legal requirements or operational practices. The current version published on the website applies to future activity from the time it becomes effective, unless otherwise stated.
