Responsible Gaming

Gamble for entertainment

Responsible gambling means making informed choices and keeping gambling within limits that are comfortable for you. Before you play, decide how much time and money you are prepared to spend. Treat that amount as an entertainment cost, similar to the cost of another leisure activity. Once your planned amount or time has been reached, stop playing, whether you are winning or losing.

There is no guaranteed way to win at casino games. Previous results do not change the chances of future results, and a win cannot be relied on to recover earlier losses. Avoid thinking that a particular game is due to pay, or that a run of losses means a win must be next. Games are designed for entertainment, and outcomes are not a way to earn a regular income.

Only gamble with money that you can afford to lose after your essential costs have been paid. Gambling should never come before rent or mortgage payments, food, utilities, education, debt repayments or other important commitments. Never use borrowed money, money set aside for bills, or money intended for someone else to fund gambling.

Helpful personal rules

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Do not gamble when you are upset, stressed, tired, affected by alcohol or affected by other drugs.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep gambling separate from everyday spending and household finances.
• Do not gamble to celebrate, escape a problem or change your mood.
• Remember that taking a break is always an available choice.

Use the available account controls

Account controls can help you stay within the boundaries you set. Depending on the features available to your account, you may be able to set deposit, spending, loss or session limits, request a temporary break, or restrict access for a longer period. Review the settings before you begin playing and choose limits that reflect your personal budget.

A limit is most useful when it is set before a gambling session begins. Do not choose an amount simply because it is the maximum available. Consider your income, regular expenses, savings goals and other financial responsibilities. If you are unsure what a suitable limit would be, a lower limit or a complete break may be the safer choice.

If you feel that limits are not enough, you can request a self-exclusion or account closure through the support options available on the website. Self-exclusion is intended to help you stop gambling for a chosen period or until you decide that access should not be restored. Follow the instructions provided and do not create another account or use another person’s account during a self-exclusion period.

Practical ways to stay in control

1. Decide your maximum spend and maximum playing time before opening a game.
2. Check your activity and account history regularly so you know how much time and money you are using.
3. Keep payment methods and gambling funds separate from money used for normal living costs.
4. Turn off gambling-related notifications if they encourage you to play when you had not planned to do so.
5. Take a longer break if you notice that you are thinking about gambling throughout the day.
6. Ask a trusted person to help you maintain your limits if you are finding them difficult to follow.

Account controls can support good habits, but they cannot replace personal judgement or professional assistance. If you repeatedly remove, raise or work around your limits, this may be a sign that gambling is becoming difficult to control. Consider stopping and seeking support rather than trying to manage the issue alone.

Recognise the warning signs

Gambling harm can develop gradually and may affect finances, relationships, work, study, sleep and wellbeing. Some people experience harm even when they are not gambling every day. The important question is whether gambling is causing concern or interfering with parts of your life.

Possible warning signs include

• Spending more money or time gambling than you originally intended.
• Chasing losses or gambling with the aim of winning back money already lost.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Keeping gambling secret from family, friends or people you trust.
• Borrowing money, selling belongings or missing payments to continue gambling.
• Using money intended for rent, bills, food, savings or other commitments.
• Arguing with people close to you because of gambling or hiding your activity.
• Missing work, study, appointments or sleep because of gambling.
• Trying to stop or cut back but returning to gambling soon afterwards.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Thinking that one more session will solve a financial or personal problem.

One warning sign may be enough to justify taking a break and reviewing your gambling. Several signs may indicate that you need additional support. You do not need to wait until a crisis or major loss occurs before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

If gambling is affecting your mental health, relationships or financial safety, stop playing and speak with a qualified gambling counsellor, financial counsellor, health professional or an approved support service in your state or territory. You can also talk to someone you trust. If you feel at immediate risk of harming yourself or another person, stop gambling and contact local emergency services or seek urgent help.

Support, age and account safety

Support is available whether you want information, a short break, self-exclusion or help to address gambling harm. You can use the responsible gambling and account support options displayed on the Lucky 7 Casino website. Tell support staff clearly what you need, such as a limit, a temporary break, self-exclusion or account closure. You may be asked to complete identity or account checks so that the request can be applied correctly.

Consider telling a trusted family member or friend about the steps you are taking. Support from another person can make it easier to avoid gambling, manage access to money and maintain a break. If finances are involved, a qualified financial counsellor may help you understand your options without judging you. A health professional can also help if gambling is connected with stress, anxiety, depression, substance use or another concern.

Protect young people and vulnerable people

Gambling is only for people who meet the applicable legal age requirements. Never allow a child or another unauthorised person to use your account, payment method or device to gamble. Keep your login details private, use a strong password and log out when you finish, particularly when other people can access your device.

Parents and carers can consider using device controls, payment protections and open conversations about online gambling. No technical measure is perfect, so supervision and clear household rules are also important. If you believe a young person has accessed gambling services, take steps to prevent further access and seek appropriate advice.

Review your habits regularly

Responsible gambling is an ongoing choice, not a one-time decision. Review your activity, spending and feelings regularly. Ask yourself whether gambling remains affordable, planned and enjoyable. If the answer changes, stop playing and use the account controls or support options available to you.

Lucky 7 Casino provides general responsible gambling information, but this page is not a substitute for personalised financial, legal, medical or counselling advice. Australian players can seek independent help from qualified professionals and support services available in their state or territory. Asking for help is a positive step and does not require you to explain or justify your decision to take a break.